Council meetings in the new year — January 2022

When the Unemployment Insurance Advisory Council last met on 21 October 2021, not much was decided or even reckoned with.

Other than the trust fund balance being $963 million and approval of a draft UI bill, LRB 4438 (unchanged from what was introduced in the September 2021 meeting), nothing much was discussed or decided. Council members even decided to cancel their remaining meetings for November and December.

The big news was that Mark Reihl, UI division head from before the pandemic started, announced his retirement, as of early November 2021.

The pattern continues into 2022, when the council met on January 20th.

Job centers need to be open to the public

A letter from a resident of the southern Lake Winnebago area about job centers being closed to the public and how public libraries are inadequate was met with a reference to how Wisconsin libraries received a grant to do advertising and additional support for job support services at Wisconsin libraries. Ignored in this response is the actual complaint in the letter about how job search support at libraries is inadequate and not meeting the Department’s statutory responsibility to provide support at its own job centers. Furthermore, the confusion and inadequacies of the on-line claim-filing system makes turning to librarians extremely difficult — both for claimants and librarians — when unintentional claim-filing mistakes lead to concealment charges from the Department.

Covid-19 is perhaps worse now than when the pandemic started. But, if job search requirements and claim-filing are to continue pretending that the pandemic does not really exist anymore, then the least the Department can do is open its job centers so that claimants can get the help they actually need. I know that people are leaving jobs because some (maybe more than some) employers are ignoring safety standards and pretending the pandemic no longer exists. The Department is making things worse for claimants struggling in this atmosphere by pushing claimants to on-line only claim-filing, and ill-equipped librarians who do not understand all the complexities and confusions of the on-line claim-filing process is simply asking too much of people who are not directly involved.

For instance, the Department’s job search requirements are quite specific, and many actions people think as qualifying as a job search do not actually qualify. Unless the Department is going to demonstrate how it is training librarians about how to assist confused claimants with understanding the Department’s very specific job search requirements (let alone all of the other “issues” that can catch claimants into making mistakes), then saying talk to a librarian is little more than Calvinball.

Financial report

The unemployment trust fund is back over a billion (indeed, $1.1 billion). Left unremarked on was that in 2021 payment of regular unemployment benefits plummeted to nearly one-third of what was seen in 2020: $583.1 million versus $1,464.7 million. Given that the pandemic still exists and that employees — even in Wisconsin — are leaving jobs at record numbers in 2021, this startlingly drop in payment of regular unemployment benefits indicates that many of the old practices at the Department are re-asserting themselves.

Job searches, as noted above, are extremely difficult to complete to the Department’s satisfaction. Furthermore, all claimants will have their job searches eventually audited (claimants must keep their job searches for one year, and Department staffers tell me that they are under pressure to make sure every claimant gets some of his or her job searches audited within that one-year time frame).

New faces

Jim Chiolino, a mainstay in all kinds of Department operations for the last several decades, is now head of the UI division. Tom McHugh, treasurer of the unemployment trust fund, retired as of January 10th. He will be missed.

Also, Kathy Thornton-Bias joined the council as a management representative for non-profits, replacing Theresa Hillis from the Eau Claire YMCA.

New rules

EmR2125 for waiving benefit charges related to pandemic job losses and for compensating reimbursable employers for their pandemic-related job losses (reimbursable employers like non-profits and government entities pay dollar-for-dollar for unemployment benefits paid to their former employees) continues to be in effect until March 2nd/April 24th of this year.

The Department presented Council members with a highly technical rule change for switching Wisconsin’s regulations from the Standard Industrial Classification (SIC) industry classification codes to North American Industry Classifications System (NAICS) industry classification codes — the stuff that labor economists dream about — as well as several other technical changes and corrections.

After caucusing, Council members approved of this new rule.

The Labor and Industry Review Commission also presented to Council members the Commission’s proposed new rules. These proposed rules mostly update Commission procedure in light of all the procedural changes to unemployment law the past few years as well as some less extensive changes to workers’ compensation law during these past years. The only change of note in the unemployment context is that answers to petitions for review in unemployment cases now need to be filed in 14 days rather than 21 days. As answers are rarely filed and usually unnecessary, this change does not raise major concerns (unless increasing delays in mail service make the 14 day window unworkable).

New laws

There was a short presentation on AB691, a bill that would declare that the required use of any safety equipment could not serve as evidence that an operator of a motor vehicle (yes — any motor vehicle, not just truck drivers) could be classified as an employee for purposes of workers’ compensation law, unemployment law, minimum wage law, and wage law. Yikes.

Finally, after caucusing, Council members provided their stamp of approval on two other LRB drafts of the agreed upon bill, LRB-5584 and LRB-5585.For what these bills do, see Advisory Council meeting in August 2021. After caucusing, Council members approved of these draft bills.

On-line claims filing

The Department of Workforce Development is pushing for on-line claims filing and has improved the on-line experience to some extent.

FOR IMMEDIATE RELEASE
Monday, December 22, 2014
CONTACT: DWD Communications, 608-266-2722
On the Web: http://dwd.wisconsin.gov/dwd/news.htm
On Facebook: http://www.facebook.com/WIWorkforce
On Twitter: @WIWorkforce

DWD Reminds UI Claimants to File Using Improved Online System

Seasonal filing increases in cold-weather states beginning late fall through winter, including holiday weeks

MADISON – The Department of Workforce Development (DWD) is reminding Unemployment Insurance (UI) claimants about the advantages of filing initial and weekly claims through the agency’s improved online system.

Claimants who file online can avoid wait times associated with filing by telephone during the seasonal increase in filing activity that Wisconsin and other cold-weather states experience during the late fall and first half of winter, including holiday weeks.

DWD encourages claimants who file initial claims online to take advantage of several improvements that were rolled out this fall:

  • Added features to allow most initial claims to be completed online without the assistance of a claims specialist. Claimants also can save their work and finish their claim at a later time.
  • A new employer search that makes it easier for claimants to add employer information to their claim.
  • Enhanced search capability for claimants to select specific occupations.
  • Online fact-finding capability to resolve certain eligibility questions online quickly, reducing the need to mail paper questionnaires to a claimant to complete by hand and mail back.
  • User-friendly assistance for new claimants who are unfamiliar with the online system.

Those who file weekly claims online also have access to additional features, such as:

  • Viewable, printer-friendly UI payment history with the ability to select a specific time period for review and print.
  • Additional details of UI benefits paid, monetary issues, eligibility determinations and appeal information.
  • An enhanced online UI benefits calculator with expanded functionality to provide more precise calculations for partial and full-time wages.

While DWD’s telephone-based automated filing system will continue to operate for claimants who prefer to file initial and weekly claims by phone, DWD advises claimants that phone-based wait times are generally longer during peak volume hours, particularly during weeks with holidays. Claimants can avoid potential long waits on hold by filing online at: http://dwd.wi.gov/uiben/online/

The improved on-line claims filing is a big part of the Department’s response to the unemployment audit report and is certainly needed and welcome. But, these improvements are only a start. There is still little to any effort to provide guidance, assistance, and encouragement to claimants (and employers) to use the on-line system. Tutorials are where? And, where are the postings on the Department’s twitter and facebook sites about how to use the on-line system and its new features? Indeed, unemployment filing information is largely absent from twitter and facebook. The December 22nd press release quoted above is not even on the Department’s facebook page and the only recent info about on-line filing there is this tidbit.

FaceBook-NewOnline.2014.11.04

As noted in an earlier post about the audit report, New Mexico has a youtube channel. You would not know it from its own information, but the Department also has its own youtube channel. The movie/powerpoint explaining the new on-line claims filing system is there (note that there is not much detail about the information on the new on-line system and offers only broad descriptions rather than any specific examples about how the new system works; cf. DWD’s video with this Oregon video about how telephone hearings work).

The second big problem is that on-line access is far from universal. When unemployment systems began moving in the 1990s from in-person claims filing to telephone filing, phones were a utility service present in almost every home. Broadband Internet access is not even available in numerous parts of Wisconsin, on the other hand. And, even where broadband access is available, an individual needs to invest in a computer and the know-how to keep that computer up and running effectively. The  Department’s proposed solution to this problem has been that individuals can go to their public libraries for computer assistance. I have yet to hear of any departmental program about working with librarians in order to assist claimants with their on-line filing, however. So, this push for on-line filing rings hollow until the Department actually puts some muscle behind this effort.